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Connection issue, Show ends abruptly
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Technical Support: Connection issue, Show ends abruptly
Created by: bert171

2/21 @ 7:35am (EST) |UTC - 5:00
Posts: 67

Hi, a few hours ago, my show with a model ended early, I mean before the credits were used up. I received messages that a websocket connection could not be established and the model was shown as being offline, even though she told me (via message) that she was trying to re-connect and that she had the problem repeatedly that day. Already before, I could not connect to several model's rooms for hours. It seems to have been caused by a recent update. Did anyone have similar issues?
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Created by: vscustomerservice

2/22 @ 5:36pm (EST) |UTC - 5:00
Posts: 852

Thank you for contacting us via the forums. We definitely want to work on resolving the issue you experienced. We will be reaching out to you for some more information shortly so please keep a look out for our email. CC
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