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Forums / Technical Support

Problems with trasmissions
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Technical Support: Problems with trasmissions
Diiegos
Created by: diiegos

7/3 @ 12:40pm (EST) |UTC - 5:00
Posts: 290

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For a long time I have seen that in the room of my favorite model, whether he receives CR or not, whether he is in a party or not, the image freezes, he has to disconnect and reconnect, he told me that it is not the internet connection, (I think it's a message
of you, where he has to leave and come back) it is annoying because one is having fun with the model and seeing that he has to leave and come back is tedious and that happens 3 to 4 times in the entire transmission time. I would like to know what is happening, although I have also seen what happens to other models but not as often as it happens to him
Quote
Created by: vscustomerservice

7/3 @ 5:00pm (EST) |UTC - 5:00
Posts: 852

Thank you for taking the time to contact us! In order to better assist you, we will reach out to you in order to gather more information regarding your recent connection issues. Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N.
Quote
Diiegos
Created by: diiegos

8/16 @ 11:22am (EST) |UTC - 5:00
Posts: 290

My favorite model has been here on the site for 4 and a half years, I have known him for 3 and a half years, during this time he has always had the same problem, the image freezes and he has to leave and reconnect like this several times while his transmission lasts, it is very annoying to see this happen to him, whether they give him a lot of credit or not, the same thing happens to him, I had previously commented on this, but it still happens. The model's name is Dann Saenz. I hope you can help the model so that it does not lose users who were perhaps giving credit, but as the image freezes, it leaves and the users may no longer want to return to their room
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