Forum Topics
News & Announcements: Improvements to Online Notifications
We have been steadily making improvements to the online notification system this year. Earlier we responded to a thread in the forums and made it easier for you to manage your notifications as well as fixing a flaw that was turning deleting your notifications when a message would bounce. Last night we made another key bug fix that will improve this feature for all customers.
The bug had existed since the very beginning and it would manifest itself in either:
a) You wouldn't receive a notification for a certain performer;
b) The notification would be delayed (sometimes by hours);
This bug would affect customers who have multiple online notifications setup with multiple performers online at the same time. Basically you would get the notification for whomever came on first, but the second performer (and third, fourth, etc.) would not be emailed until the first performer logged off. Sometimes this meant your notification for performer #2 would be delayed other times it would not be sent at all if performer #2 logged out while performer #1 was still online. It was a strange one, but we finally tracked it down and fixed it.
We hope this improves your experience with the online notifications! Quote
The bug had existed since the very beginning and it would manifest itself in either:
a) You wouldn't receive a notification for a certain performer;
b) The notification would be delayed (sometimes by hours);
This bug would affect customers who have multiple online notifications setup with multiple performers online at the same time. Basically you would get the notification for whomever came on first, but the second performer (and third, fourth, etc.) would not be emailed until the first performer logged off. Sometimes this meant your notification for performer #2 would be delayed other times it would not be sent at all if performer #2 logged out while performer #1 was still online. It was a strange one, but we finally tracked it down and fixed it.
We hope this improves your experience with the online notifications! Quote
Created by:
shits_n_giggles
3/3/15 @ 8:45pm
(EST) |UTC - 5:00
Location: NOT FL.no,really.maybe.nah.but seriously.jk
Posts: 23
Could you check if notifications work when a model logs on in the AM. logs off. then after a few hours or so, re-logs in at night. I don't think the notification is sent for being online multiple times during the day.
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Could you check if notifications work when a model logs on in the AM. logs off. then after a few hours or so, re-logs in at night. I don't think the notification is sent for being online multiple times during the day.
Can you check the time you received an email from this model? You are correct in that the notification is not sent multiple times because of multiple log ons throughout the day. There are exceptions if enough time has passed. For example, if you are subscribed to a model and they log on @8am, logs off 10am and again @1PM, you would not receive a second notification. If they log on much later in the day and it has been over 8 hours since you received the last notification, in that case you would receive another notification. Hope that answers your question.
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Can you check the time you received an email from this model? You are correct in that the notification is not sent multiple times because of multiple log ons throughout the day. There are exceptions if enough time has passed. For example, if you are subscribed to a model and they log on @8am, logs off 10am and again @1PM, you would not receive a second notification. If they log on much later in the day and it has been over 8 hours since you received the last notification, in that case you would receive another notification. Hope that answers your question.
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The bug had existed since the very beginning and it would manifest itself in either:
a) You wouldn't receive a notification for a certain performer;
b) The notification would be delayed (sometimes by hours);
This bug would affect customers who have multiple online notifications setup with multiple performers online at the same time. Basically you would get the notification for whomever came on first, but the second performer (and third, fourth, etc.) would not be emailed until the first performer logged off. Sometimes this meant your notification for performer #2 would be delayed other times it would not be sent at all if performer #2 logged out while performer #1 was still online.
I'm sorry to say that it seems the notifications system is getting backed-up again. I am receiving notifications long after models log in and/or even after they log out. While the improvement held up for a while, it seems to be backsliding now.
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I'm sorry to say that it seems the notifications system is getting backed-up again. I am receiving notifications long after models log in and/or even after they log out. While the improvement held up for a while, it seems to be backsliding now.
The delay for your account is related to your email provider. They have been giving us trouble lately. I've opened a ticket with them but they don't response timely. The delays are usually short lived but when they happen it throws a wrench into things.
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The delay for your account is related to your email provider. They have been giving us trouble lately. I've opened a ticket with them but they don't response timely. The delays are usually short lived but when they happen it throws a wrench into things.
I see. Thank you for letting me know.
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Created by:
ourjeffie
6/13/15 @ 5:40am
(EST) |UTC - 5:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 44,674
ourjeffie, everything was fine until a couple of days ago, then it started acting up again. Mostly, I get notifications in a timely manner, but sometimes I get a few that are delayed even past the models logging off.
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Just curious anyway we can have an opt in feature to receive sms instead of email for notifications, this might solve a lot of delays or with it being bounced back by internet providers. Just make it an option for us to sigh up for. Seems might solve a lot of hassle on both your end and ours.
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