As many of you know we have been working to resolve some on-going issues with the VOD recording system for a number of weeks. The problem stemmed from the growth of the number of shows which get recorded and the growing file sizes due to higher quality video, etc. Simply put, getting all of these files back to our main datacenter from locations around the world became backlogged and needed to be re-worked.

We are finally on the new system and have an update for everyone regarding the situation:

1. BACKLOG PROCESSED. At one point this was as high as 90,000 recordings, everything that could be processed was processed. Unfortunately we know of a few hundred videos which were corrupted and those cannot be salvaged. What you see in your account is what we have.

2. MISSING IMAGES. This problem should be going away too if it's not completely gone already. Basically we had to restart some image processing jobs and re-do thumbnails for some recordings.

3. FILES WHICH DO NOT PLAY. These were part of the small group which were corrupted. We've identified these and have purged them from the database. They should start dropping off the site over the next hours.

Apologies for the frustration this has caused, we wish it could have been avoided and legitimately worked night and day to bring this to a resolution that would be both quick and reliable going forward. The wheels of progress work slowly sometimes. We are going to work this week to expand the Daily VOD offering for VIP members so you can enjoy some additional videos during the month of November.
Quote

Sucks to lose vids. Willing to pay high per minute fee cuz it can be watched again. Makes it not worthwhile. Quote

Sucks to lose vids. Willing to pay high per minute fee cuz it can be watched again. Makes it not worthwhile.

Agree that it's definitely unfortunate, but the recording process is never with 100% certainty despite our best efforts to ensure everything gets recorded and imported properly. We regret that some videos were lost during this problem window but big picture it was a pretty small % of shows.


Quote

Agree that it's definitely unfortunate, but the recording process is never with 100% certainty despite our best efforts to ensure everything gets recorded and imported properly. We regret that some videos were lost during this problem window but big picture it was a pretty small % of shows.

Agree that it's definitely unfortunate, but the recording process is never with 100% certainty despite our best efforts to ensure everything gets recorded and imported properly. We regret that some videos were lost during this problem window but big picture it was a pretty small % of shows.



Agree that it's definitely unfortunate, but the recording process is never with 100% certainty despite our best efforts to ensure everything gets recorded and imported properly. We regret that some videos were lost during this problem window but big picture it was a pretty small % of shows.






Quote

oh sure, add after people have canceled their VIP due to the lack of promised benefits, and lack of ANY response to what would be done due to the lack of providing the promised benefits... thanks a lot Flirt. not sure if im going to go back to vip or not at this point. unreliable once dont know when it will happen again. Quote

What does the VIP status have to do with it. There are still plenty of benefits and plenty of daily vods. If you choose not to pay for the status any longer then that is your choice but don't use it as a complaint towards some system issues that are but a blip in the blip in the time frame.. Quote

oh sure, add after people have canceled their VIP due to the lack of promised benefits, and lack of ANY response to what would be done due to the lack of providing the promised benefits... thanks a lot Flirt. not sure if im going to go back to vip or not at this point. unreliable once dont know when it will happen again.
We have taken steps to repair the issues we experienced over the last couple of months. While we regret the problems, we are confident that your VIP experience going forward will be more rewarding than ever. If you do not feel this is the case, please contact customer service and customerservice@vsmedia.com and we will help resolve the problem.


Quote

Probably best to call, I've gone 4 weeks with no response on email Quote